Refund policy

Returns & Refunds Policy

We want you to be happy with your Split Second Clothing purchase. If you need to return an item, our returns policy is set out below.

30-Day Returns

You have 30 days from the date you receive your order to request a return.

To be eligible for a return, your item must be:

Unworn and unused
In the same condition in which you received it
Returned with all original tags attached
In its original packaging where applicable
Accompanied by proof of purchase

Items that do not meet these requirements may not be eligible for a refund.

How to Start a Return

To request a return, please contact us at info@splitsecondclothing.co.uk with your order number and details of the item(s) you wish to return.

Please do not send an item back without contacting us first. Returns sent without a return request may not be accepted.

Once your return has been approved, we will provide you with the relevant return instructions and return shipping label.

Return Costs

UK returns: £3.99

EU returns: £10.99

The applicable return charge will be deducted from your refund.

From time to time, we may choose to offer free returns as a gesture of goodwill. Any free return offered in this way is discretionary and does not affect your statutory rights.

Returns should be sent to:

Split Second Clothing
Sutton Cross Roads
25 Biggleswade Road
Sutton
Central Bedfordshire
England
SG19 2LZ

Damaged, Faulty or Incorrect Items

Please inspect your order when you receive it and contact us as soon as possible if your item:

Arrives damaged
Is faulty or defective
Is not the item you ordered

Please contact info@splitsecondclothing.co.uk with your order number and, where appropriate, photographs of the issue.

We will assess the issue and work with you to provide an appropriate resolution.

Faulty, damaged or incorrectly supplied items will not be subject to our standard return charges where applicable.

Non-Returnable Items

We currently do not accept returns for:

Gift cards
Items that have been worn or used
Items returned without their original tags where tags were supplied
Items that have been damaged, altered or washed after delivery

Sale items are eligible for return unless otherwise stated at the time of purchase.

This does not affect your statutory consumer rights.

Exchanges

We do not currently offer direct exchanges.

If you would like a different size, colour or product, the quickest option is to return your original item for a refund and place a new order for the item you want.

European Union Returns

If you are a customer in the European Union, you have a statutory 14-day right to cancel your purchase without giving a reason, starting from the day after you receive your order.

If you exercise this right, you must notify us within the applicable 14-day cancellation period. The item should then be returned in an appropriate condition.

Our 30-day returns policy provides an additional period for eligible returns beyond the statutory cancellation period.

Nothing in this policy limits or removes any consumer rights that apply to customers under applicable law.

Refunds

Once we receive your returned item, we will inspect it and confirm whether your return has been approved.

If approved, your refund will be issued to the original payment method.

We aim to process approved refunds within 10 business days of receiving and inspecting your return. Once processed, your bank or payment provider may take additional time to make the funds available to you.

If you believe your refund is overdue, please contact us at info@splitsecondclothing.co.uk.